Resume

EXHIBIT MANAGER PROFILE

Experienced Exhibit Manager with a proven record for developing and implementing successful trade show programs. Service oriented professional with proven ability to develop, maintain and adapt to changing needs. Problem solver with innovative solutions focused on efficient use of available resources. Flexible team player committed to delivering professional results and superior customer service.

ACHIEVEMENTS

Results-Oriented Manager:

• Established and maintained $600,000.00+ corporate exhibit program
• Personally supervised I&D for major events minimizing damage to exhibits
• Initiated marketing strategies resulting in increased booth traffic
• Conducted training for booth staff improving and unifying the corporate image

Problem Solver:

• Coordinated redesign of existing properties to accommodate new products
• Synchronized shipping of exhibits with overlapping trade show requirements
• Proactively addressed potential problems avoiding larger issues

Detailed Organizer:

• Introduced electronic lead tracking system resulting in
  • Up to 1,500 unique leads per show
  • Elimination of manual input of leads
  • Immediate delivery of leads to sales reps
• Designed tracking system documenting all show aspects providing feedback and helping determine ROI with year over year comparisons

Service Focused:

• Provided pre-show and on-site service for over 300 exhibitors
• Generated scalable Excel templates to assist exhibitors with utility floor plans
• Produced guest services manuals allowing for faster, more accurate guest assistance

TECHNICAL SKILLS

• Operating Systems
  • Windows XP
  • Windows Vista
  • Mac OS X
• Microsoft Office
  • Word
  • Excel
  • PowerPoint
  • Outlook
• Adobe
  • Photoshop
  • Illustrator

PROFESSIONAL EXPERIENCE

Sports Center Manager

Lake Shore Lodge, Estes Park, Colorado – (2009)

Hired as a front desk associate and promoted to manage the sports and aquatic center within two months. Assisted guests with recreational activities, questions and general information about the resort and Rocky Mountain National Park. Assisted with event planning and execution including weddings, receptions and corporate meetings.

Selected Highlights:

• Updated center and introduced computer technology streamlining processes and increasing efficiency
• Implemented policies and procedures increasing guest safety and reducing the hotel’s liability

Customer Account Manager

The Expo Group, Irving, Texas – (2008)

Managed trade shows and exhibit properties for multiple program clients. Advised exhibitors, resolved issues ensured order accuracy for trade show exhibitors. Provided on-site service at trade shows.

Selected Highlights:

• Developed forms for tracking client status at trade shows
• Created Excel form for exhibitors to better designate utility placement

Special Projects Coordinator

The Barnabas Journey, Dallas, Texas – (2007 – 2008)

Assisted the President and the Office Manager with any and all requests helping the ministry transition to a standalone nonprofit entity

Selected Highlights:

• Assistant Volunteer Coordinator – Groups 35, 36
• Designed, managed and supervised The Barnabas Journey exhibit at Celebrate Freedom Dallas 2007

Exhibit Manager

eInstruction, Denton, Texas (2002 – 2007)

Launched and managed corporate exhibits program with multiple properties. Coordinated logistics for up to twenty five trade shows annually. Prepared, presented and executed budgets. Established and maintained relationships with association management

Selected Highlights:

• Designed & produced exhibits reducing costs by 50% at smaller trade shows
• Reduced storage, transportation and other charges by 30% over three years

Web Developer
eInstruction, Denton, Texas (1999 – 2002)

Designed and programmed corporate websites. Programmed partner websites.

Technical Support
eInstruction, Denton, Texas (1997 – 1999)

Resolved technical support issues with Research and Development. Created software installations and tested on multiple operating systems.

Shipping Manager
eInstruction, Denton, Texas (1995 – 1997)

Devised and implemented standards and procedures for ensuring correct and timely delivery of all products.

Selected Highlights:

• Served as Beta Tester for UPS shipping and tracking software

MILITARY SERVICE

Boatswain’s Mate 3^rd Class

United States Navy, U.S.S. Roanoke (AOR-7) (1986 – 1990)

Operated underway replenishment winches. Captained underway replenishment teams. Served as 2^nd Division Yeoman where I set the ships standard for maintaining personnel training records

Selected Highlights:

• Developed reporting procedures for training divisional personnel which were implemented ship-wide
• Operated underway replenishment winches
• Captained underway replenishment teams

“If we don’t take care of our customers, someone else will.”
UNKNOWN